Category Archives: digital media

Stratford understands the customer and how to use social media

City Hall
Image via Wikipedia

Stratford, Ontario has to be one of the most picturesque cities in the world.  It is one of the most beautiful cities I’ve ever had the privilege of visiting.  It is also one of the most intelligent communities in the world.

Last weekend I had the opportunity to visit Stratford for the popular Stratford Shakespeare Festival.

And thus began my experience with Stratford.

It’s OK to say hello to strangers

It’s everywhere in Stratford.  The people are very friendly.  Everywhere you go people are saying hello and good morning.  And I’m not talking about retailers or hosts.  People going for walks along the river or biking on the trails all saying hello to us.

And it translated to the way we were treated online too.  But remember, it’s not about the tools but about the people.  Stratford has just figured out that the tools will allow them to extend their “friendly” brand.

@stratfest

The Stratford Festival can be found on Twitter at @stratfest.  But their customer service and community engagement does not start there.  Nor does it end there.  When I went online to purchase tickets for a show, I was able to talk to someone on the phone to help me find the best seats. And then when I was having trouble finding suitable accommodations for the night, the lady behind @stratfest suggested I call the customer service line first thing in the morning.  Their ticket operator was actually going to help me find and book a place to stay the evening.

And when I called they also asked if I needed to make reservations for dinner! Amazing!

And the entire city seems to be connected.  And not just to the internet.  They are connected to each other.

Almost every retailer and restaurant encourages their patrons to connect to Foursquare for the purpose of discovering deals and specials.

And when it comes to online integration, Stratford is second to none.  All their brochures and marketing material, including their websites, don’t just encourage people to follow and connect with them on Facebook, Twitter and YouTube.  They actually tell you where to find them on these spaces!

So rather than:  “Follow us on Twitter!” they will say, “Follow us on twitter.com/stratfest”.

Finally, a brand (city) that “get’s it”.

Conclusion

The role of social media needs to be understood on context.  It is not a stand alone tool or solution.  Rather, it needs to be viewed as a partner within a business – or in this case, a city/town.

Stratford uses social media to help all their partners do better.  Social media helps Stratford’s theaters give a better experience to their patrons.  Tools like websites, Twitter, Foursquare and Facebook allow everyone from visitors and residents, to retailers and restaurants stay connected to each other via another platform.

And my IRL experience last weekend was actually enhanced as a result.

Thank you Stratford!

5 Questions with Mitch Joel

Marketing Magazine dubbed him the “Rock Star of Digital Marketing” and called him, “one of North America’s leading digital visionaries.” In 2006 he was named one of the most influential authorities on Blog Marketing in the world. In 2008, Mitch was named Canada’s Most Influential Male in Social Media, one of the top 100 online marketers in the world, and was awarded the highly prestigious Canada’s Top 40 Under 40. Most recently, Mitch was named one of iMedia’s 25 Internet Marketing Leaders and Innovators in the world.

Joel is frequently called upon to be a subject matter expert for Huffington Post, BusinessWeek, Fast Company, Marketing Magazine, Profit, Strategy, Money, The Globe & Mail and many other media outlets. His newspaper business column, New Business – Six Pixels of Separation, runs bi-monthly in both The Montreal Gazette and Vancouver Sun. His first book, Six Pixels of Separation (published by Grand Central Publishing – Hachette Book Group), named after his successful Blog and Podcast is a business and marketing bestseller.

You can hear him speak tomorrow in Toronto at the Science and Art of Social Business conference.

What motivates you to do what you do on a daily basis?

A love and a passion for marketing, communications and new media. While others watch dance competitions on TV, I love to read the Blogs, tweet the tweets and fumble around on Facebook. Some call it work… I call it love. I also wake up every morning and I’m thrilled that I’m back

If you had 30 seconds to impart your wisdom on a classroom of soon-to-be graduates, what would you say?

I would tell them to read this:

http://www.twistimage.com/blog/archives/what-advice-would-you-give-yourself-as-an-industry-rookie-given-what-you-know-today/

In your opinion, what has been one of the most important technological developments over the past 12 months?

The growth of tablets and iPad in particular. Now, we just need the usability and new marketing excitement to catch up!

If you had a crystal ball, what would you say will be the most important technological development over the next 12 months?

The continued growth of touch and I’m hopeful we move toward complete connectivity (a hybrid of wi-fi and an even faster LTE network).

Who is one of Canada’s tech stars and why?

I think the folks at Radian6 deserve a big standing ovation.

[youtube=http://www.youtube.com/watch?v=0zQnfnKBZLg]

5 questions with Aidan Nulman

Aidan Nulman loves the internet. After being denied a marriage license twice, he’s been starting web companies left, right, and centre: Busy Bee (with three amazing partners), Cronyizm, and YouPhonics.

Hopefully, you’ll hear of one of them someday when you’re not reading his bio.

What motivates you to do what you do on a daily basis?

People. A lot of folks like to think about who they’re impacting, how they’re making a difference, whose lives they’re improving… I like to think about who I’m making smile.

If you had 30 seconds to impart your wisdom on a classroom of soon-to-be graduates, what would you say?

If they have their skin in the game, you need to agree. If they don’t, be ready to say yes, but confident to say no.

In your opinion, what has been one of the most important technological developments over the past 12 months?

You probably get this a lot, but location. Since the late ’90s, I’ve considered Google as a perennial cheat sheet. With mobile browsing, that became even more truthful – I didn’t need to be at a computer to access it anymore. And now we’re only just cracking the surface on location; when our apps know where we are, they’ll be able to filter the wheat from the chaff based on the most powerful contextual indicator: our location.

If you had a crystal ball, what would you say will be the most important technological development over the next 12 months?

Karim Kanji. I’m expecting Skynet to finally incorporate, and figure out how to scale your awesomeness so everyone can experience it. Then maybe a few K-1000s will go sour and try to Kariminate the human population. Which is why I’m glad Arnold had to leave office: he’s the only one who can save us. (KK – I swear Aidan wrote this.)

Who is one of Canada’s tech stars and why?

I’m working alongside 39 of them this summer: Krista Caldwell, Mindy Lau, Yilun Zhang (my partners at Busy Bee), and all of the others in The Next 36. I’m inspired and pushed by them every day. And I’m certain that, come August, each and every one will impress the crap out of you.

creating community: part 2

Money Mart
Image by Thomas Hawk via Flickr

Just over a month ago I blogged about creating community: part 1.  The beginning of this story was a refresher on my experience with GREENtuity and my first lessons in creating communities online.

The next step of my journey brings us to a company I used to work for called RealCash.

RealCash was a finance company in the residential real estate space.  They factored a portion of an agent’s earned commissions.  In short, RealCash was the Money Mart equivalent for real estate agents.

My role with the company was in marketing.  I put together email campaigns, trade show strategies and even set-up strategic partnerships with major real estate companies across Canada.  After a while, due to market conditions, I was forced to slash our budget and look for creative ways to market for free.

Enter social media.  Here are some lessons I learned:

Blogging:

Almost everyday I blogged.  And the results were phenomenal!  Searching for “commission advance in Canada” on Google resulted in RealCash moving from the 5th page to the 1st page.  Not bad I’d say.  Remember, we had a zero budget for marketing at this stage.

Active Rain:

Active Rain is the social network for professionals involved in the real estate space in North America.  After leaving RealCash more than six months ago I STILL receive calls from people finding the RealCash profile online through searching online.

Facebook:

Would you ever tell your professional friends, family and close friends that you use “Money Mart”?  Neither would I.   Facebook didn’t result in any community traction at all.

Twitter:

A great tool that RealCash used to promote itself as a thought leader in the real estate social space.

Overall, RealCash had success at creating an online community online.  So much so that potential clients called alot.  How much?  Too much. RealCash advanced more financial resources than they had access to.  Now they’re out of business.  Yikes!

What’s the overall lesson:  Don’t make promises (on social media or otherwise) that the company’s bank account can’t cash.

To be continued…

how to twitter

Follow me on Twitter logo
Image via Wikipedia

I always get asked, “How do I get more people to follow me on Twitter?”  I figure I get asked this question because these same people have yet to meet folks like @unmarketing, @clickflickca, or @erinbury.  All these folks have more “followers” than I will have in several lifetimes.

I also get asked this question because my clients (through thirdocean) and potential clients aren’t heavy personal users of social media tools.  They are more interested in how to leverage these tools to grow their already successful businesses.  I’m not the biggest dude on Twitter and I don’t pretend to be.  However, because I’ve been asked, allow me to share with all of you what I’ve been doing on Twitter.

Follow To Be Followed:

This is the easiest way to gain a following.  It’s not based on anything you’ve created or the value that you give to others.  It’s only based on you following other people.  Follow me and there’s a chance that I might follow back if I like your tweets and content you are creating.

Cater To A Specific Crowd:

There was a time when I was live-tweeting a Toronto Maple Leaf open practice.  And guess what happened?  My follower count went through the roof over a two-day period of time.  Again, I wasn’t trying to gain more followers and those that did follow me have probably left.  Why? Because I don’t generally tweet about the Leafs.

Provide Valuable Content:

Content is King. Content leads to conversation. Conversation leads to engagement. Engagement will lead to so much more than followers on Twitter.  It can lead to opportunities: both personal and professional.  Be human and be valuable.  Not all your tweets have to be mind-blasting or inspirational.  But please try to provide content that people will want to read and share.

@reply:

If you read a tweet that you like take a moment and share it with your followers.

Don’t Buy Followers:

Yes it is possible to buy followers.  Not only does it cost you money.  But, long-term, it will cost you credibility.

Well, these are just some of my recommendations.  What are some of yours?

Related articles

5 Questions with Sonia Ryan

In honour of Canada’s Vancouver Canucks making it into the Stanley Cup Finals, I thought we’d take the opportunity to highlight one of Vancouver’s stars: Sonia Ryan. Sonia Ryan is the Troublemaker at A Thinking Ape. Her vision for ATA is to be THE company recognized by developers as the place to work.  Often described as the “Social Glue” she is dedicated to creating an inspiring experience through creative and experimental initiatives. Prior to ATA, Sonia worked at Bootup and was responsible for organizing monthly mentor visits and workshop, Demo Days, Democamps and Launch Party for the Vancouver startup scene. Sonia can always be found with her iPhone and a smile that doesn’t quit.

What motivates you to do what you do on a daily basis?

My team. I am working at A Thinking Ape and my teams dedication and drive to complete tasks is impeccable. We are all working together to create a solid technology company here in Vancouver and it’s really exciting.

If you had 30 seconds to impart your wisdom on a classroom of soon-to-be graduates, what would you say?

Work at a startup. If you are intrinsically motivated this experience is invaluable because you have an opportunity to understand all aspects of the business.

In your opinion, what has been one of the most important technological developments over the past 12 months?

The tablet was one of the most anticipated gadgets of the year, whether it be the android tablet or highly covetable iPad. We saw these tablets turn into e-readers for our digital books, newspapers, and magazines, and Web TV. Geolocation was also huge and I’m talking beyond Foursquare and Gowalla. The creation of Geo APIs from companies such as Facebook and Simple Geo changed the game by adding rich layers of geo-related data to all sorts of apps.

If you had a crystal ball, what would you say will be the most important technological development over the next 12 months?

Mobile Social Photo apps continue to increase in popularity and I don’t see this slowing down. We have Path, Instagram, Color, Twitpic and I’m excited to see what other innovations occur in this space over the next year. Also, with Amazon and Google’s recent foray into streaming music it should be interesting to see how Apple and the major record labels will respond.

Who is one of Canada’s tech stars and why?

It’s hard for me to pinpoint one person in particular. Being in Vancouver, I will name a few key people I admire: Maura Rodgers, Danny Robinson, my Founders at A Thinking Ape – Kenshi Arasaki, Wilkins Chung, Eric Diep, Ryan Holmes and Boris Mann. I named these individuals because they have been an integral part of my life after joining a startup. I look to them for mentorship, feedback and know that they will always be there for me.

President and CEO of L’Oreal Canada provides some ‘Food For Thought’

Yesterday I had the good fortune of being invited by Aditya Shah of Loose Button to their Food For Thought series at the La Maquette Italian restaurant in downtown Toronto.

This particular series featured guests from companies such as Syncapse, AshCity, TIFF, LinkedIn Canada, Guardly, Rogers, and Environics.  Representing thirdocean and XConnect at this luncheon with these other companies was exciting and humbling to say the least.

This month’s featured speaker was Javier San Juan, President and CEO of L’Oreal Canada.  To give you an idea of how large L’Oreal Canada is, they have sales of over $1 billion in Canada with a market share of over 30% which leads the entire beauty market in Canada.

The talk of the afternoon, however, was not on the state of the beauty and cosmetics industry in Canada.  The discussion was on the reason L’Oreal has pursued a digital and social strategy.

Javier discussed 5 points on L’Oreal and social media:

  1. Internal Culture and Communications.  Previously, communications was a top-down activity.  With the integration of internal social tools, however, employees are now obligated to voice their views.  Said Javier, “We listen to our customers and our employees.”
  2. Brand Ownership. “We don’t own our brands anymore.  But we can shape the discussion and conversation that is taking place about our brands.”
  3. Relevancy.  Unlike traditional push-marketing social media marketing is more about discussion.  As a result, messaging has become more relevant and more about conversations.
  4. Content Revolution.  Today when you watch or listen to a commercial, or drive by a billboard there is almost zero chance of that content spreading.  The very definition of social media includes the ability to share and discuss this content with friends, family and acquaintances.
  5. Connect.  L’Oreal decided to become involved in social media not because it was sexy but because it allowed L’Oreal to connect, communicate and share with their employees and consumers.
Why does your company use social media and how does it approach a social strategy?

5 questions with Trina Boos

Trina is known as one of the most well-connected people in Canada’s ad and marketing biz. She earned this reputation as the creator of Ad Lounge (a now 5,000+ member community-based organization), which exists to provide a platform for key decision makers in the advertising and marketing industry to connect, stay ahead of the curve, and to help them remember why they love the industry that we play in. Ad Lounge does this through producing a series of networking and educational marketing events.  She is also the president of Boost Agents, a specialist recruitment provider to the marketing and creative services industry.

Prior to being a business owner, Trina spent her first ten years of her career driving marketing strategy and helping organizations achieve their business objectives both on and offline. She has worked both client and agency side on brands such as Ontario Lottery & Gaming Corporation, Johnston & Johnson, Ministry of Health Promotion, STAPLES Business Depot, Roots Canada, Columbia House, The Score Television Network and Alliance Atlantis.

In 2010, she partnered with the mesh group to act as Programming Director for meshmarketing, an annual digital marketing conference held in Toronto that focuses on emerging trends in digital media.  To learn more about what she’s talking about online, you can follow along at @adlounge and @boostagents.

What motivates you to do what you do on a daily basis?

It took me a long time to really realize that what I do most effortlessly is the thing I should be making a living at. The whole notion around “bringing people together” has followed me throughout my entire career. It began with the creation of Ad Lounge where it began as a Yahoo! group over 10 years ago, with the idea to connect with others who are passionate about the advertising, design, and marketing industry. It has resulted in the creation of some pretty wicked events like this one, this one, and this one.

The notion of community and connectedness brought me to the launch of Boost Agents, a new to market recruitment provider to the marketing, ad, design industry. Both organizations are a natural expression for me, and I’m honoured to say that I get to do what I love every single day, and that is to bring people together.

If you had 30 seconds to impart your wisdom on a classroom of soon-to-be graduates, what would you say?

a) Get involved. In the advertising, marketing and high-tech industries, opportunities exist more than any other I’ve ever known. Events occur almost on a daily basis. Volunteer. Participate.

b) Don’t feel that you need to know everything about the industry as soon as you’ve graduated. Read a lot, but also reach out and find people who you admire. Ask someone to be your mentor – they’ll be both surprised and flattered. Connect with them every so often with questions. Attend informational interviews, and be prepared with lots of good questions.

c) Try to keep interesting. Learn about things outside of your industry. Go to movies. Go on vacation and travel to places outside of your city. Read about nature. Go to the Science Centre. Not only do employers like staff that have things to contribute to the team other than just work-related conversations. But you’ll find that you will end up with ideas you never even knew you had – making yourself that much more of a valuable contributor to the team at large.

d) Don’t hesitate to pick up the phone. As someone who meets numerous job seekers on a daily basis, I have to say how refreshing it is when someone calls to say “Thanks for the interview / thanks for your time.” Sure, an email is nice. But it’s expected. Stand out by picking up the phone. You won’t believe what a positive impression that will create.

e) Follow-up is good. But don’t over-do it. I made that mistake once in school because I took it much too literally when they said “Our industry is competitive, so you have to be aggressive.” And aggressive I was. And I think I scared off the potential employer. Show them that you are interested, be proactive, but don’t hound them. They’ll come after you if they’re interested. And – when they say to ask questions… come with maybe 3-5. I interviewed a candidate once who had about 20 questions in a notebook to go through with me just before our interview was finished. Well, she was organized – but what a turn-off. All I’m saying is – be very considerate about the subtle messages that you’re giving off during your interview (and the post-interview follow-up).

In your opinion, what has been one of the most important technological developments over the past 12 months?

As an entrepreneur who is out of the office half of the day, I am going to say the smartphone and mobile technology. I can Tweet on the road, update my Facebook page while walking to a client meeting, answer phone calls from candidates at a park bench, use location-based services, take advantage of mobile advertising, post job openings on the go, you name it. Business productivity, connectivity, and customer service increase all because of the wonderful things that mobile technology brings us. I can’t even imagine life without it now.

If you had a crystal ball, what would you say will be the most important technological development over the next 12 months?

The whole idea of virtual currency is interesting. But even more interesting is the recent announcement of Bitcoin, a new P2P currency, which appears to be a really disruptive and controversial payment system that claims to be completely untraceable and un-hackable. It will be interesting to see how this plays out for businesses, for government, for individuals, for crime protection, and the list goes on and on and on.. But again, because it’s undetectable, I suppose we’ll never know what impact it will actually have. Scary.

Who is one of Canada’s tech stars and why?

We have to make mention of our mesh friends, @stuartma, @markevans, @mikemcderment, @mathewi, and event planner guru @s_moore for doing great things for the education and advancement of Canada’s digital marketing industry. Ad Lounge partnered with the mesh group last year to produce meshmarketing, and it was an experience we’ll never forget.

If you’ve not signed up for the mesh conference as yet, don’t miss out on the opportunity. You’ll not regret it.

I also think you should follow @southsideadguy because he just plain rocks. If you care anything about advertising, Anthony is the guy to know in Toronto.

5 Questions with Shayan Hamidi

Shayan Hamidi is the CEO and co-Founder of TheRedPin.com.  He studied Computer Science, Economics and Math at the University of Toronto.  After running a few startups he teamed up with two other UofT comp-sci graduates and a real estate professional to start TheRedPin.  Back in 2008 they realized that the real estate industry in Canada depends on the agent’s MLS system which does not cater to the new home and pre-construction industry, which is a huge and growing part of the market.  So they considered building a new and improved MLS system for the new home industry that would also be open to the public.  Today they are focused on brining transparency to the market and through technology they have streamlined the real estate process, and are able to pass on significant savings to the Canadian home buyers.

  1. What motivates you to do what you do on a daily basis?

I love what I do, and I feel blessed having everything that I have today.  I have surrounded myself with really smart and motivated people that just make things a lot more exciting for me.  I also have the opportunity of working on a product that directly helps people with making the biggest investment decision in their lives, in an industry that’s very traditional and requires lots of improvements.  Therefore, everyday that we introduce a new feature, tool or information we are directly helping someone in one of the most special moments in their lives; this makes me feel privileged and also responsible to deal with something so real and so important.

  1. If you had 30 seconds to impart your wisdom on a classroom of soon-to-be graduates, what would you say?

You are lucky, there has never been a better time to graduate and start working.  Don’t just take care of school and graduate.  You can do lots to get yourself ready.  The means of production and the tools to make or produce anything is now pretty much available to anyone and at a really low cost.  Traditionally, you had to come out of a great university with great grades in order to prove you are worth getting a job at a decent firm.  You don’t need anyone’s help anymore.  You can do it all by yourself.  The key is to be pro-active and make a move.  Don’t wait till you graduate, start TODAY.  Start reading about what you like and follow the players in your industry.  Start a blog and show you care, leave comments on other people’s blogs and become active on Twitter and other social networks.  You don’t need big names on your resume to show you are worth it, you can simply display your portfolio online with the initiatives you have taken till now.  Read Linchpin by Seth Godin.

  1. In your opinion, what has been one of the most important technological developments over the past 12 months?

Most of last decade was about the rise of social networks, and for the last few years we saw Facebook growing to pass 500 million users and pretty much finish building the framework for the social graph.  This is a huge accomplishment, and with the social graph in place the fight over social networks came to an end.  Every industry has its own trends, but overall for the last 12 months or so, the most interesting technologies were the ones that tapped into the existing social graph and introduced gaming into their platform to make the process more engaging.  As a result we saw Groupon, the social buying application, becoming the fastest growing online company, and a game like Farmville growing to have more active users than Twitter!
Mobile is also huge, and we saw companies like Foursquare grabbing a lot of attention in the past year or so which has all the elements I mentioned and tries to bring the offline and online world closer together.  But if I had to choose only one, it would be gaming.  Games are the best engagement engines and I still find it hard to believe how big Farmville has become and how much attention it demands from its users.

  1. If you had a crystal ball, what would you say will be the most important technological development over the next 12 months?

There is a lot happening, and today Quora is probably the company with the most hype.  But I think the trends that I mentioned with new applications leveraging off of the social graph, games and mobile would be here for years to come.  And companies that are able to successfully apply a mix of these three, to address different needs would be the big hits for 2011.  This is just a beginning.  Gaming will continue growing this year, so will mobile and I believe 3D technologies (both display and print) will also become mainstream.

  1. Who is one of Canada’s tech stars and why?

I have worked with a lot of talented techies.  My vote would go to TheRed-Hacker, Mr. Ali Ajellu who is also my partner and our CTO at TheRedPin.com.  To be a tech star you obviously need to have a great deal of technical background and be comfortable with a variety of technologies and be able to keep yourself up-to-date with the new trends.  But there are other factors involved that would differentiate a great developer from a tech star.  A tech star needs to have vision, and ultimately understand that technology is just a means to an end, not an end in itself.  So being able to see trends and consumer needs and then figuring out how to apply the tech to address the needs is the key.
Beyond that, I have to vouch for the folks over @freshbooks for their platform as well as the guys over @gridcentric. They’ve done a great job. In addition, let me give a shout out to @jpuopolo who walks like a tech guy, talks like a tech guy, and not surprisingly, is a star tech guy.

my top seven #followfriday

Old and new Diet Coke cans.
Image via Wikipedia

In what may turn out to be a regular weekly installment, here are my top seven recommendations for people to follow on Twitter. In no particular order I present to you…

  1. @TantienHime – no other person RT’s me more than her. No other person supports everything that is Toronto more than her.
  2. @mhp – many people know that I don’t indulge in wobbly pops.  Mark knows that.  It doesn’t stop Mark, though, from buying me a Diet Coke every time he sees me.  And if I don’t say it enough: Thank You Mark.
  3. @salimavalji – Salima is one of the early pioneers of Toronto’s digital industry  as the former head of Edelman‘s digital division. And I was fortunate enough to spend some quality time with her at Canada 3.0 this week. (Thanks for the ride!)
  4. @vasta – I once asked him, “How do I use Twitter?” He answered, “Just get on it and register.” Hey Sameer, I’ve registered. Now what?
  5. @amirad – Community Manager for My City Lives is also a popular writer now. She was featured this past week in Metro. Congrats Amira!
  6. @ceben – Thanks for taking the lead in Toronto’s StartUp Weekend Chris.
  7. @Ldillonschalk – For inviting me for a Monday morning coffee and helping me start the week off right. Thanks so much for everything.
Start following these folks on Twitter. Your life will be much brighter!