#SurrenderYourSay is a winner

Last Wednesday I saw a post from Gregg Tilston letting his Twitter followers know that they may be seeing some apologizing for some of the tweets that would be coming from his account that day. Gregg happens to be the Social Media Global Lead for Flight Centre. He is one of a select number of professionals who I closely follow to keep up to date on what is happening in the world of SEO and social media. He caught my curiosity and I started to investigate.

It seemed that the Tourette Syndrome Foundation of Canada (with guidance from agency Saatchi & Saatchi Canada) was asking people to give up control of their tweets for 24 hours in an attempt to have people understand how Tourette Syndrome works.

For those who don’t know, people who have Tourette Syndrome suffer from involuntary vocal and physical outbursts known as tics, that cause them to lose control of the things they say and do.

What better way to illustrate the symptoms of Tourette then giving up control of our tweets. No editing. No giving approval before “pressing send.” Just like those who suffer from Tourette.

Here’s an example of a tweet from Gregg:

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And one from me:

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These were totally random tweets that Gregg, myself and thousands of people had populate their feed throughout the day.

I have seen many brands (mostly corporate for-profit companies) execute social media campaigns. However, none have been so true to their message and brand than this one run by Tourette Syndrome Foundation of Canada. Those who took part were not insulting their followers. In fact, it raised awareness in a humourous yet effective manner. For example, Gregg (because I know him personally) takes what he says publicly seriously. He’s one of those people who thinks twice before pressing enter on his keyboard. So when people saw his tweets that day they probably stopped and read his tweets twice. And because there was a link and the #SurrenderYourSay hashtag, they most likely checked out what the heck Gregg was tweeting about.

Personally, no one responded to me in a negative way. No one sent me a DM saying that what I was tweeting was insulting to them and was harming my “personal” brand. In fact, I received many retweets and a few favourites too.

According to an official post, over 3 million people were reached in the first 24 hours of this campaign. As I write this on Sunday night, over 1.5 million people have participated in the #SurrenderYourSay campaign.

Congrats to the Foundation on their great work, this campaign and everyone who participated.

#FollowFriday: Mark Farmer

Every Friday I am going to highlight someone who I think is worthy of “following”. In the spirit of social media and specifically Twitter, I’m dubbing this #FollowFriday.

My inaugural “guest” is none other than Social Media Cafe TO co-founder and digital strategist Mark Farmer. I met Mark a few years ago when he was helping the Royal Ontario Museum navigate the social media waters. Today he is doing the same for my alma mater, York University.

In my opinion, Mark is one of Canada’s brightest minds in digital. He is also very humble: If there is a problem he’s having he’s not afraid to go onto Facebook and ask for guidance.

Here’s a conversation Mark and I had recently. I hope you enjoy it.

[youtube http://www.youtube.com/watch?v=PuO85jxswQI?rel=0&w=560&h=315]

Beware of Bullshit from Conferences

I’m not usually one to post such a negative title. But I want to make sure that you’re all aware of what is happening out there.

I attend many conferences.  I find value in the education and in the networking. More often than not I will meet someone or a group of people that will end up becoming valuable associates, good friends or even clients (although this rarely happens – but one never knows). And I will always attend and promote conferences.

However, something has been happening recently that I need to direct your attention to it.

In the social media and communications world – which I live and work in – there are many so called facts that people use to promote the value of social media or even why (expensive) tools or services should be purchased and used.  What’s the big deal with this? Nothing. If it’s true. But a whole lot is wrong if false examples are used to illustrate the point.

This first came to my attention on a panel I sat on discussing social media. It was hosted by a young professional network. The lie: United Airlines lost market share, market value and revenues as a result of United Breaks Guitar. Many articles have been written assuming that United lost money. The facts are far from clear but I stand to be corrected.

The latest was from a conference I attended last week hosted by a company which was recently purchased by SalesForce. The lie? That in recent history the team that has won the World Series in baseball has had more singles (than any other type of hit) than everyone else. The point was to tell people to be satisfied with hitting singles in life rather than swinging for the fences (dream small versus dreaming big).  Fair enough. But the fact of the matter is that the story used to illustrate the point is 100% incorrect.

According to my numbers (I had someone who works in stats on a daily basis help me out – the “fact” sounded fishy to me), since 2000, only 2 teams with most singles overall have won the World Series: The 2012 Giants and 10 years earlier, the 2002 Angels.

Sigh. I don’t know how many Tweets and ReTweets the original statement received. I do know it filled my timeline.

My suggestion: Before taking any action on what you hear at conferences, do your own research. And don’t be afraid to call the bullshitters out.

End of rant.

The Art of Marketing: Creativity

The latest incarnation of The Art of Marketing hit Toronto earlier this month. Here are some of the highlights (from my notebook):

David Usher:

Creativity is breaking the rules of the real world to create something new and different.

Creativity doesn’t happen in the “real” world.

Do you roll over right after your “a ha!” moment?

Structural process helps deliver creativity.

Jonah Berger:

Remember WHY people talk and share. Psychology > Technology.

Craft contagious content.

People communicate desired identities.

Make people feel like insiders.

Find the inner remark-ability.

Top of mind means tip of tongue.

If its built to show, it’s built to grow.

Really good stories are like Trojan Horses.

Seth Godin:

Be willing to get hit.

All media is now optional because the user is in charge.

The edges are where the growth is and happens.

Does your work matter?

Connection economy is where the value is created.

You can get a coffee anywhere. But you can only get a double double from Tim Hortons.

Jobs have been replaced by Art.

Without generosity there is no art.

You can’t predict virality because people are different.

Biz Stone:

Don’t be afraid to fail big.

Creativity is a renewable resource.

Twitter is a triumph of humanity not a triumph of technology.

How to set up Evernote on your new BlackBerry 10 smartphone

I presently use a Nokia Windows Phone 8. However, I’m in the process of on boarding my new BlackBerry Z10.

I received my Z10 when I was in Orlando at the BlackBerry conference last month. One of the main reasons why I have been so slow to start using my new BlackBerry was because I am a heavy user of Evernote – both for business and personal. And guess what? There is not Evernote app for the Z10.

However, Evernote is tightly integrated into the new smartphone via an app called Remember

So it is with great delight that I am going to be a BlackBerry user again. Thanks to Dave Fleet for sharing with me how to link Remember with Evernote. And if you’re having the same problem, here’s what to do:

  • Settings
  • Account
  • Evernote

Yup. It’s that freaking simple.

Return on Networking – the ROI of Social Media (guest post)

I was never a fan of the cocktail party-variety networking scene. I will never be one to dart around a room shoving business cards into people’s hands. I prefer meaningful conversations with people, getting to know them and vice versa.

But social media networking? That’s something different altogether. Done right, it’s never a hit-and-run. Rather, it consists of building relationships over months and even years by sharing information – both professional and personal – through posts, comments and responding to questions in various online communities.

What’s the return on investment, the ROI, for putting that kind of time into social media? Actually, it’s called the RON – the “return on networking.”

And for me, it’s huge.

I’ve been on Facebook for five years; I also have Twitter, Google+ and LinkedIn accounts, among others. All totaled, I’m now approaching 100,000 friends, followers and connections. Those followers expose my name and message to their audiences every time they “like” one of my posts or share one of my links. Recently, someone re-tweeted something I’d shared on Twitter – he had 130,000 followers! That’s a potential audience of 130,000 people I likely would have never reached otherwise.

Talk about exposure!

Who knows how many of those people may someday become my clients? Who cares? I’ll still consider the exposure a good return on networking. Here’s why.

The RON of social media isn’t always tangible, not immediately, anyway. By establishing a continued presence online through regularly sharing content of use to my followers, I’m building my platform and my reputation as an expert. That grows in surprising ways – and it lives in surprising places.

A recent case in point: Late last year, I got a call from a prominent New York City hair stylist, the director of a salon in one of that city’s premier department stores. He wanted to talk about some publicity needs and what my company could do to help him.

When I asked how he got my name, he explained he’d written some books over the years with a co-author, and she’d heard me at a speaking engagement.

Well, that made sense. Speaking at conferences is still a great way to get your name out while also building credibility.

But the next thing he said came as a complete surprise.

“So, then I contacted the corporate office (of the department store chain) and asked what PR agency they would recommend.” And they recommended me and my company!

I don’t know a soul in the corporate offices of that high-end retail chain. I can only guess they learned of me through social media.

Just being on Twitter or Google+ isn’t enough, of course. You have to make a diligent effort to regularly post content that people find valuable, including links to informative articles, tips relevant to your topic, and/or informed insights on topics in the news.

You also have to “be a human,” as our lead social media strategist, Jeni Hinojosa, likes to say. She and our other social media producers encourage clients to send photos when they go on vacation, celebrate milestones or engage in hobbies. Posting those photos with a comment adds a personal touch that allows followers to connect on a more emotional level.

Our social media producers also make sure clients’ personalities shine in their posts, showing their sense of humor and letting followers in on the other things they care about, whether it’s victims of a natural disaster or a favorite charity.

Interaction is equally important. Strive to respond to every comment or question posted on your networking sites. Interacting is engaging, and people who are engaged tend to be happy followers. The more you take part in conversations via comments and responses, the more lively and visible your presence becomes.

The RON includes increased traffic to your website; increased trust in your brand and what you’re selling; and greater word of mouth than you could ever hope for by attending a cocktail party or even a speaking engagement.

About Marsha Friedman

Marsha Friedman is a 23-year veteran of the public relations industry. She is the CEO of EMSI Public Relations (www.emsincorporated.com), a national firm that provides PR strategy and publicity services to corporations, entertainers, authors and professional firms. Marsha is the author of Celebritize Yourself and she can also be heard weekly on her Blog Talk Radio Show, EMSI’s PR Insider every Thursday at 3:00 PM EST. Follow her on Twitter:@marshafriedman.

Friday morning with Humble and Fred

On Friday June 7th I had the fortunate opportunity to sit in on a live taping of one of Canada’s legendary broadcast “couple”: Humble and Fred. For those of you not keeping track, I enjoy the whole podcast thing. I’ve hosted my own podcast called Social Media Show  and I presently host a YouTube show.

Personally, I listen to almost a dozen different podcasts. One of my favourite podcasts (especially if I’m in need of a laugh) is Humble and Fred Radio. I recently requested (via Twitter) that someone should make my “dream” come true and help me get on the show. So Mike Boon, known to many as Toronto Mike, came to my rescue and pulled a few strings (Him and H&F apparently go way back).

If you want to listen to the show I was on, click here -> Karim on Humble and Fred Radio

[youtube http://www.youtube.com/watch?v=EUL-W0hbKNU?rel=0&w=640&h=360]

Humble and Fred with Eileen. And My Adidas.

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The Humble and Fred Studio with Humble, Fred and Eileen.

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Humble (mostly) and Fred.

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(Humble and) Fred.

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“Let the madness take flight!”

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A happy guest with Humble and Fred.

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Help me get on the air with Humble and Fred

I love Canadian shows. Mostly of the “radio” kind.  I’ve been to see Jian Ghomeshi and listen to a bunch of CBC podcasts such as WireTap. I also am a fan of “independent” podcasts such as Drunk Jays Fans and Humble & Fred Radio.

I’ve never met these icons of Canadian radio. I never listened much to CFNY/The Edge back in the day when they were on. And I was late finding them on the podcast airwaves. But I am a big fan. They are an intelligent duo who also know how to have fun and let their hair down. And their style is perfect for the word of podcasting.

And now I’ve been invited to be a guest “observer” during their show on Friday June 7th. Will I be an actual, on-the-air guest? It’s all up to Howard (aka Humble) and Fred.

Maybe you can help me make their decision an easy one. I would love it if you could take a moment out of your busy schedule to tweet the following:

Hey @HumbleFredRadio! We’re excited that @karimkanji is going to be visiting you on 6/7. Let him on the air! #KarimOnTheAir

That’s all. If you want to use HootSuite or Buffer to schedule the tweet from today until the 7th, that would be swell!

Thanks everyone!

Neil Young: 1972-2012

Recently I conducted a session at our social media agency in Toronto. It was about Neil Young and his mostly musical career over the past 40 years. I say past 40 years because Neil has been rocking in the free world for much longer.

[slideshare id=20160276&style=border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px&sc=no]

Others have written much on Neil and his dealings with technology. Here are three of them.

Technology Highlights:

  1. Lionel Trains – model trains
  2. LincVolt – big cars can be clean cars
  3. Pono – 21st century digital