Category Archives: digital media

#SurrenderYourSay is a winner

Last Wednesday I saw a post from Gregg Tilston letting his Twitter followers know that they may be seeing some apologizing for some of the tweets that would be coming from his account that day. Gregg happens to be the Social Media Global Lead for Flight Centre. He is one of a select number of professionals who I closely follow to keep up to date on what is happening in the world of SEO and social media. He caught my curiosity and I started to investigate.

It seemed that the Tourette Syndrome Foundation of Canada (with guidance from agency Saatchi & Saatchi Canada) was asking people to give up control of their tweets for 24 hours in an attempt to have people understand how Tourette Syndrome works.

For those who don’t know, people who have Tourette Syndrome suffer from involuntary vocal and physical outbursts known as tics, that cause them to lose control of the things they say and do.

What better way to illustrate the symptoms of Tourette then giving up control of our tweets. No editing. No giving approval before “pressing send.” Just like those who suffer from Tourette.

Here’s an example of a tweet from Gregg:

Screen Shot 2013-06-24 at 12.05.32 AM

And one from me:

Screen Shot 2013-06-24 at 12.07.07 AM

These were totally random tweets that Gregg, myself and thousands of people had populate their feed throughout the day.

I have seen many brands (mostly corporate for-profit companies) execute social media campaigns. However, none have been so true to their message and brand than this one run by Tourette Syndrome Foundation of Canada. Those who took part were not insulting their followers. In fact, it raised awareness in a humourous yet effective manner. For example, Gregg (because I know him personally) takes what he says publicly seriously. He’s one of those people who thinks twice before pressing enter on his keyboard. So when people saw his tweets that day they probably stopped and read his tweets twice. And because there was a link and the #SurrenderYourSay hashtag, they most likely checked out what the heck Gregg was tweeting about.

Personally, no one responded to me in a negative way. No one sent me a DM saying that what I was tweeting was insulting to them and was harming my “personal” brand. In fact, I received many retweets and a few favourites too.

According to an official post, over 3 million people were reached in the first 24 hours of this campaign. As I write this on Sunday night, over 1.5 million people have participated in the #SurrenderYourSay campaign.

Congrats to the Foundation on their great work, this campaign and everyone who participated.

#FollowFriday: Mark Farmer

Every Friday I am going to highlight someone who I think is worthy of “following”. In the spirit of social media and specifically Twitter, I’m dubbing this #FollowFriday.

My inaugural “guest” is none other than Social Media Cafe TO co-founder and digital strategist Mark Farmer. I met Mark a few years ago when he was helping the Royal Ontario Museum navigate the social media waters. Today he is doing the same for my alma mater, York University.

In my opinion, Mark is one of Canada’s brightest minds in digital. He is also very humble: If there is a problem he’s having he’s not afraid to go onto Facebook and ask for guidance.

Here’s a conversation Mark and I had recently. I hope you enjoy it.

[youtube http://www.youtube.com/watch?v=PuO85jxswQI?rel=0&w=560&h=315]

Help me get on the air with Humble and Fred

I love Canadian shows. Mostly of the “radio” kind.  I’ve been to see Jian Ghomeshi and listen to a bunch of CBC podcasts such as WireTap. I also am a fan of “independent” podcasts such as Drunk Jays Fans and Humble & Fred Radio.

I’ve never met these icons of Canadian radio. I never listened much to CFNY/The Edge back in the day when they were on. And I was late finding them on the podcast airwaves. But I am a big fan. They are an intelligent duo who also know how to have fun and let their hair down. And their style is perfect for the word of podcasting.

And now I’ve been invited to be a guest “observer” during their show on Friday June 7th. Will I be an actual, on-the-air guest? It’s all up to Howard (aka Humble) and Fred.

Maybe you can help me make their decision an easy one. I would love it if you could take a moment out of your busy schedule to tweet the following:

Hey @HumbleFredRadio! We’re excited that @karimkanji is going to be visiting you on 6/7. Let him on the air! #KarimOnTheAir

That’s all. If you want to use HootSuite or Buffer to schedule the tweet from today until the 7th, that would be swell!

Thanks everyone!

Neil Young: 1972-2012

Recently I conducted a session at our social media agency in Toronto. It was about Neil Young and his mostly musical career over the past 40 years. I say past 40 years because Neil has been rocking in the free world for much longer.

[slideshare id=20160276&style=border:1px solid #CCC;border-width:1px 1px 0;margin-bottom:5px&sc=no]

Others have written much on Neil and his dealings with technology. Here are three of them.

Technology Highlights:

  1. Lionel Trains – model trains
  2. LincVolt – big cars can be clean cars
  3. Pono – 21st century digital

Marketing with Hootsuite

One of the questions I most get asked is how can professionals and small businesses use social media effectively. After a while I began to understand is they were really asking, “How can I use social media for marketing and sales?”

Great question. The easy answer is to listen to a need and fill it.

Here’s some tactics that I’ve employed on social media to help me market myself and our digital communications agency.

Listen. What are people asking for? What are they complaining about? What are potential customers saying and how can I help them?

Provide value. Are you filling the needs that you’ve identified while listening? Share with these people tips, best practices, and content they can use to enrich their own lives.

Lead them to the promised land. After you;ve provided value based on needs (over time) you will begin to earn trust with them. And this is where you can then suggest to your online community the actual products and services that you have available to them.

And how does HootSuite help us execute these simple steps: Simple. The HootSuite tool and dashboard allows me to listen to conversations on various social media channels and helps me to publish (provide value) content to these channels and accounts. I can also use the easy-to-use reporting and analytics tools to measure how effective we’ve been on social.

[youtube http://www.youtube.com/watch?v=J0CZS3SYVeQ?rel=0&w=640&h=360]

Entering the conversation with HootSuite

After we listen to the conversations that are taking place online hopefully we will soon become comfortable. We will get excited about the positive comments and ecstatic about the opportunities we see. What about the negative comments. Choose to see these as opportunities to improve rather than hide your head in the sand. Hiding doesn’t make the negative go away even though we might hope they will.

Two things you should understand is:

  1. People move to social media to both congratulate and complain.
  2. People view a brand’s social media accounts (right or wrong) as customer service channels.

This brings us to entering the conversation.

Saying Hello:

Let people know who you are and what you do. However, don’t fall into the habit of spamming. I usually follow the 80/20 rule. 80% of the time you should be sharing interesting third-party content, RTing interesting content and replying to people online.  The rest of the time you can tell people about what you do and share with them your own content.

Positive Comments:

Positive comments give us the opportunity to receive validation on what we are doing and our industry. If someone leaves a positive tweet or Facebook comment regarding their interaction with your business make sure to thank them. A retweet (RT) or Like is not sufficient enough. Leave a comment thanking them for taking the time to leave a positive comment. And ask them what specifically they enjoyed. Even ask them to continue to use your service/product.

Negative Comments:

At our social media agency in Toronto we have the opportunity to work with many popular brands. Not too long ago, one of our long term clients underwent a rebrand. One of the changes was that the brand was open twice as long as they were before. Which means twice as many customers; twice as many happy customers; and twice as many negative comments. Our client could have shut things down and hid their head in the sand. Fortunately they understood the opportunity and have been engaging with everyone who leaves comments on their Facebook page or Twitter account.

Questions and Answers:

People will also have specific questions about your business. They may even have questions about your industry. Be open to answer all of these.

Live from BlackBerry Live in Orlando: #BBLive

For the past few days I’ve been working from Orlando while attending the BlackBerry Live annual conference. While drumming up interest and business for our social media agency, I’ve also been contributing to Canada’s source for business and technology news.

Highlights:

Alicia Keys. She might have stolen the show to be honest. At the Opening Keynote she announced an initiative aimed at empowering, educating and supporting women in STEM. The same day she hosted a panel on Women in Tech that was filled to capacity. Then in the evening she presided over a concert experience like no other.

BlackBerry Z10. I’ve been playing with the device since Monday afternoon and I’m really impressed. My primary device is a Nokia Windows Phone 8 so maybe comparing the two is not fair. But I’ve seen Android and iPhone users fall in love with BlackBerry’s newest device all week long. The apps are strong and the device is sleek. I know it’s probably not perfect but it’s a step in the right direction for the smartphone innovator.

BBM. The future is bright. Not just for the popular messaging system on the BlackBerry 10 devices. Watch for BBM to show up on your iPhone and Android devices this summer in a planned rollout. And also watch for BBM Channels: the newest social network.

BlackBerry.  When the keynote began with CEO and President Thorsten Heins announcing the new Q5 for emerging markets, I will be honest, my heart sank a bit. However, after digesting the full Opening Keynote I came away excited for the future of BlackBerry. Firstly, ignoring emerging markets is not smart from a business standpoint and BlackBerry is establishing itself as a leader here. Second, BlackBerry’s QNX and BlackBerry 10 is not only about smartphones. It’s about powering the whole internet and the devices and products that connect to it: smartphones, cars, homes, businesses, etc. Third, I mentioned it above but it’s worth repeating: BlackBerry supporting the case of increasing women’s role in leadership and technology is overdue in the industry as a whole. With BlackBerry carrying the torch, watch for other companies to follow suit.

I have embedded a number of links in the post to some articles and videos I produced during my time here at BlackBerry Live. Feel free to click on them for extra content.

Disclosure: As a contributor for itbusiness.ca I was invited to Orlando by BlackBerry and have been their guest during my stay.

thirdoceanTV: Social Wisdom with Laurie Dillon-Schalk

A couple of weeks ago I had the opportunity to “interview” one of Canada’s top digital strategists and planners: Laurie Dillon-Schalk who is currently with DraftFCB’s Toronto office.  To be fair to Laurie, I think I learned more about the social/digital space during our conversation than the amount of awareness we might have generated for her and her work.

So, thank you Laurie for your time and your generosity. If you ever have a moment with her, don’t take her for granted.

The original post of our conversation (including notes) appeared on our social media agency website.

[youtube http://www.youtube.com/watch?v=a7l-SfiAzh0?rel=0&w=640&h=360]

thirdoceanTV: Mark Farmer

At the beginning of May I had the opportunity to have an enlightening conversation with Mark Farmer. I met Mark when he was with The Royal Ontario Museum. He is now a digital strategist with York University.

The original post of our conversation (including notes) appeared on our social media agency website.

[youtube http://www.youtube.com/watch?v=PuO85jxswQI?rel=0&w=640&h=360]

Walk Off The Earth at ING Cafe Toronto

Social media innovator, in the Canadian banking sector, ING Direct Canada today officially launched their newest campaign aimed at helping Canadians save their money.

Finding its home on YouTube, the campaign also features Canadian indie stars, Walk Off The Earth.

Earlier this evening, Walk Off The Earth visited the ING Direct Cafe at 221 Yonge St in Toronto to unveil their latest video (sponsored by ING Direct) which is a version of Madonna’s Material Girl. They also stayed to answer a few questions and take some photos.

I took a moment to record some of the event. Here is the unedited version of that recording:

[youtube http://www.youtube.com/watch?v=PPDoGSTwtac?rel=0&w=640&h=360]