#FollowFriday: Gregg Tilston – Taking Flight with Social Media

One of the first people I started to look up to in my journey in this social media world was Gregg Tilston. I can’t remember what is was but he always been one of those people in the community that had time to give back.

Gregg is not only the social media lead for Flight Centre globally, but he is also active with Movember in Toronto. And if you’re a good guy, you might even be fortunate to share a beer, coffee or meal with him.

One of the reason’s I looked up to Greg in the first place was his understanding of the digital space and his constant thirst for knowledge. Here’s a conversation I had with Gregg. We discussed strategy, analytics, security, and of course, Klout.

Enjoy!

[youtube=http://www.youtube.com/watch?v=_J4UQAMfYQU&w=560&h=315]

It’s still a beautiful day

Ok Toronto. I think we’ve all calmed down from last night’s rainfall. Apparently the city received more precipitation last night that we received when Hurricane Hazel hit decades ago.

I managed to leave the city when it started raining. So when I arrived home I was shocked to hear about all the flooding and friends who were stranded.

Many of you also took and saw all the photos that were making their way on to social media. It was an amazing thing to witness. Not so amazing, I understand, for those whose commutes were much longer and stressful than usual.

In the spirit of being thankful for all that we have going for ourselves (we’re still the best city in the world with the best people!) I thought I would share a video that I came across this past weekend.

It was meant to be a part of a post on leadership. And last night we did receive some leadership from ordinary citizens, companies and even a few of our political leaders.

I hope you enjoy.

[youtube=http://www.youtube.com/watch?v=w6gEMGuPzxg&w=560&h=315]

#FollowFriday: Bonnie and Ray of People & Code

Look up the word community and you should see a photo of Bonnie Lui and Ray Kao.

This dynamic duo have flown under the radar for much too long in Toronto. Bonnie and Ray are the husband and wife team behind brands such as Learn TorontoMobile Startups TO, People & Code and much more. I first met Ray at his co-working space in Scarborough called The Work Republic. Since closed, they can now be found in another common space of sorts just a few steps away from Much Music headquarters in downtown Toronto.

Ever since I have known them they have been generous with their time, expertise, knowledge and resources. They both also happen to be a very talented pair of business people. If you need a nimble team to build your website or app, you should give People & Code a serious look.

I am honoured to call both Bonnie and Ray friends.

Over a year ago I spoke with Ray about his projects and his thoughts:

[youtube=http://www.youtube.com/watch?v=bD_OWFvN8Xs&w=560&h=315]

Who would you like to see featured in my weekly #FollowFriday? Let me know in the comments below. Or tweet me!

Evernote turns 5 years old!

I’m such a huge fan of the company Evernote. In fact, I use it almost daily. Furthermore, I insist that any device I use has Evernote capability. The company just turned 5 years old. Their goal: To be a 100 year old company. That’s an amazing goal. Here’s to you Evernote! Happy Birthday and good luck!

[youtube=http://www.youtube.com/watch?v=IJLd8uWoZn8&w=560&h=315]

#FollowFriday – Joe Botnick

Every once in a while you meet someone who reminds you that there are amazing people in this world. I am fortunate to know many great people. Yet, if someone were to ask me to name a person who exemplifies the term “good person” I would, without hesitation mention the name Joe Botnick.

Now, I’ve only know Joe for a couple of years. We met at a golf tournament and have maintained our friendship even though I’ve only seem him a few times since. Yet he is someone I feel comfortable talking to and asking for his opinion.

However, I don’t want to spend anymore time talking about me and Joe. you NEED to know about a charity golf tournament Joe organizes every year called Shawn Tompkins Memorial Golf Tournament. This annual golf tournament raises funds to benefit the Shawn Tompkins Foundation. For those who don’t know who Shawn Tompkins was, he was a mentor, coach, trainer and friend to many mixed martial arts fighters. When he passed (the same day I met Joe) he left a void in the MMA community in Canada and around the world.

If you’re on Twitter, consider following Joe at @RelentlessJoeB. And if you’re a golfer and/or a fan of MMA consider supporting a great cause.

9 Tools of the Trade

There are many reasons why a business owner and entrepreneur succeed: education, family, money, street smarts, friends, etc. There are also many tools of the trade that make success a little easier to come by. And they all can be accessed regardless of any of the above. Below are nine tools that I use on a constant basis that enable me to focus more on business and less on the struggle of building a successful company:

OrangeYYZ/Network Orange

Location. Location. Location. Having a place to call home is important when building a business. It promotes stability and allows you to focus on meeting prospects and getting things done rather than having to worry about where you will work that day. When we started our social media agency we used to work out of coffee shops and libraries. Although we are still small we have had our own office for more than a year now. Thanks to ING Direct’s community/coworking space at the corner of Yonge and Shuter in the heart of downtown Toronto. I have tweeted and written about OrangeYYZ/Network Orange numerous times.

As a location that allows me access to business tools (desk, scanner/fax, wifi, coffee and kitchen services, amazing staff!), meeting rooms and a prime location to hold meetings, OrangeYYZ and Network Orange have been a blessing to me and our business.

MacBook Air

I can’t believe I went a lifetime without a MacBook. Previously I was using generic laptops and notebooks. The speed and efficiency of my Mac Air has literally given me untold hours of life back.

iPad

I never realized how impressed people are when I conduct a meeting with a tablet computer rather than a laptop or paper and pen. In my line of business, first impressions count. And if I leave an impression that shows I am up to date with the latest technology and trends, then my clients and potential clients feel secure in working with me.

The plethora of great business apps also help too!

Smartphone

You’re not in business without a smartphone. IMHO.

Google Apps: Gmail, Calendar, YouTube, Drive

Where would many of us be without the “cloud”? Our ability to have our email, documents, and calendars accessible from any device, anywhere in the world is astounding. So much so that today, it’s a given and we don’t think of it as mind bending. I conduct a lot of business with Google apps.

HootSuite

The best social media dashboard hands down. This web-based product allows me to manage both my social media personal and business lives on one screen. From monitoring and moderating to creating content, HootSuite is my must-have social media tool.

Trello

As we grew our business there became a glaring need to use a project management tool to keep everyone updated and accountable. To the rescue came Trello. Trello is a simple, lightweight, yet powerful PM tool for teams as small as one and as large as you want. While Trello does have mobile versions, their web-based platform is the best.

Evernote

Evernote helps me remember. Everything. It is my go to notebook on the go. I can input notes into my tablet, smartphone or computer and then access it from any of these devices. And because Evernote helps me remember, it makes me look smart!

HighRise

Need to manage contacts and leads and don’t want to spend lots on a customer management tool? Want something simple, east and effective. Try using HighRise to keep you on the right track to closing those sales leads. I’ve been using it for the better part of 3 years and I must say that it is the most important business tool I use.  Without a pipeline (and a tool to manage this pipeline) any business will eventually dry up.

These are my 9 favourite business “tools”. what are some of yours?

#SurrenderYourSay is a winner

Last Wednesday I saw a post from Gregg Tilston letting his Twitter followers know that they may be seeing some apologizing for some of the tweets that would be coming from his account that day. Gregg happens to be the Social Media Global Lead for Flight Centre. He is one of a select number of professionals who I closely follow to keep up to date on what is happening in the world of SEO and social media. He caught my curiosity and I started to investigate.

It seemed that the Tourette Syndrome Foundation of Canada (with guidance from agency Saatchi & Saatchi Canada) was asking people to give up control of their tweets for 24 hours in an attempt to have people understand how Tourette Syndrome works.

For those who don’t know, people who have Tourette Syndrome suffer from involuntary vocal and physical outbursts known as tics, that cause them to lose control of the things they say and do.

What better way to illustrate the symptoms of Tourette then giving up control of our tweets. No editing. No giving approval before “pressing send.” Just like those who suffer from Tourette.

Here’s an example of a tweet from Gregg:

Screen Shot 2013-06-24 at 12.05.32 AM

And one from me:

Screen Shot 2013-06-24 at 12.07.07 AM

These were totally random tweets that Gregg, myself and thousands of people had populate their feed throughout the day.

I have seen many brands (mostly corporate for-profit companies) execute social media campaigns. However, none have been so true to their message and brand than this one run by Tourette Syndrome Foundation of Canada. Those who took part were not insulting their followers. In fact, it raised awareness in a humourous yet effective manner. For example, Gregg (because I know him personally) takes what he says publicly seriously. He’s one of those people who thinks twice before pressing enter on his keyboard. So when people saw his tweets that day they probably stopped and read his tweets twice. And because there was a link and the #SurrenderYourSay hashtag, they most likely checked out what the heck Gregg was tweeting about.

Personally, no one responded to me in a negative way. No one sent me a DM saying that what I was tweeting was insulting to them and was harming my “personal” brand. In fact, I received many retweets and a few favourites too.

According to an official post, over 3 million people were reached in the first 24 hours of this campaign. As I write this on Sunday night, over 1.5 million people have participated in the #SurrenderYourSay campaign.

Congrats to the Foundation on their great work, this campaign and everyone who participated.

#FollowFriday: Mark Farmer

Every Friday I am going to highlight someone who I think is worthy of “following”. In the spirit of social media and specifically Twitter, I’m dubbing this #FollowFriday.

My inaugural “guest” is none other than Social Media Cafe TO co-founder and digital strategist Mark Farmer. I met Mark a few years ago when he was helping the Royal Ontario Museum navigate the social media waters. Today he is doing the same for my alma mater, York University.

In my opinion, Mark is one of Canada’s brightest minds in digital. He is also very humble: If there is a problem he’s having he’s not afraid to go onto Facebook and ask for guidance.

Here’s a conversation Mark and I had recently. I hope you enjoy it.

[youtube http://www.youtube.com/watch?v=PuO85jxswQI?rel=0&w=560&h=315]

Beware of Bullshit from Conferences

I’m not usually one to post such a negative title. But I want to make sure that you’re all aware of what is happening out there.

I attend many conferences.  I find value in the education and in the networking. More often than not I will meet someone or a group of people that will end up becoming valuable associates, good friends or even clients (although this rarely happens – but one never knows). And I will always attend and promote conferences.

However, something has been happening recently that I need to direct your attention to it.

In the social media and communications world – which I live and work in – there are many so called facts that people use to promote the value of social media or even why (expensive) tools or services should be purchased and used.  What’s the big deal with this? Nothing. If it’s true. But a whole lot is wrong if false examples are used to illustrate the point.

This first came to my attention on a panel I sat on discussing social media. It was hosted by a young professional network. The lie: United Airlines lost market share, market value and revenues as a result of United Breaks Guitar. Many articles have been written assuming that United lost money. The facts are far from clear but I stand to be corrected.

The latest was from a conference I attended last week hosted by a company which was recently purchased by SalesForce. The lie? That in recent history the team that has won the World Series in baseball has had more singles (than any other type of hit) than everyone else. The point was to tell people to be satisfied with hitting singles in life rather than swinging for the fences (dream small versus dreaming big).  Fair enough. But the fact of the matter is that the story used to illustrate the point is 100% incorrect.

According to my numbers (I had someone who works in stats on a daily basis help me out – the “fact” sounded fishy to me), since 2000, only 2 teams with most singles overall have won the World Series: The 2012 Giants and 10 years earlier, the 2002 Angels.

Sigh. I don’t know how many Tweets and ReTweets the original statement received. I do know it filled my timeline.

My suggestion: Before taking any action on what you hear at conferences, do your own research. And don’t be afraid to call the bullshitters out.

End of rant.