Category Archives: Uncategorized

(VIDEO) Neil Young: on music, social revolution and social media

On December 14th of last year Neil Young (my favourite music artist by the way) was invited to speak at a Salesforce conference in Japan.  During this short appearance, Neil talked about the power of social media and its ability to inspire change.  He compared it to the 1960s and 1970s and the impact music and radio had on society at that time.

Enjoy the video.  It is well worth watching.

[youtube http://www.youtube.com/watch?v=t70S0jHSjEg&w=560&h=315]

What are your thoughts on Neil’s comments? I would love to read your comments below.

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i enjoy using Path and you will too

There’s a new social network amongst us. Path.  To find out more about Path take some time to read this Forbes article.  

Path was started by former Facebook-er Dave Morin.  He was recently on Jason Calacanis’ show This Week in Startups.  I suggest you give it a watch/listen for some amazing insights into Path as well entrepreneurship in general.

I could go into detail about what Path is and what makes it unique but I won’t.  What I will say is that at the moment, it’s a mobile social network (Path calls itself the Smart Journal) which limits its users to a maximum of 150 friends.

This blog post is why I enjoy Path.

I remember joining Path sometime last summer. And I was not impressed. At the time it seemed as a limited social network.  And I was also very hot on Google Plus. But this past Christmas I was re-introduced to Path when it seemed everyone at a party I was at was using the newly released Path 2.0 on their iPhones and Androids.  So I did what anyone else in my shoes would have done:  I crapped all over Path and then proceeded to download the new version.

And I have been impressed ever since.

Beautiful User Experience

From the simplicity of the product to the unique “posting” system, there is no social network quite as easy on the eyes as Path.  Path is very intuitive with very few steps in order to use it.

Replacement for BBM?

I own a BlackBerry Torch and also use an HTC Android smartphone.  The Torch is the phone I primarily use as it has the number I’ve been using for 15+ years.  And BBM is an app that I really like to use.  But using Path on my HTC makes me question whether I really need to use BBM anymore?  I just need to convince/wait for my brother and sister to get an iPhone, Android or other device that Path supports.  (We use BBM to “chat”. No other messenger service has appealed to us yet.) Then I won’t really have an excuse for using BBM/BlackBerry.

Everything that I use BBM for I can use Path instead.  And Path offers so much more!

Music sharing and discovery

One of my favourite things about Path is the music sharing and discovery feature. On Path you can share thoughts, location, photos (and video on iOS), when you wake up and go to sleep, and music.  (Now, remember, I’m a longtime BlackBerry user so excuse me if this sort of feature has been around on other devices and products.)

As many of my friends will tell you, I love my music.  And my music consists of U2, Neil Young (including his stuff with Buffalo Springfield, CSNY and Crazy Horse), Aerosmith (their old stuff mostly), Colin James, Black Dub, Led Zeppelin, Broken Social Scene, Rush, etc…

So I love sharing what I listen to.  And I can also see what my other friends (up to 150 only. It’s another great feature of Path that you should learn more about) are listening to. Or at least that’s what I thought I could do.  Until I clicked on a song icon a few days ago.

Baaam! I proceeded to have about 15 seconds of a song I’ve never heard play on my phone. Path actually allows us to “share” what we’re listening to like nothing I’ve ever seen/heard before.

Anyways, that’s my take on Path.  Do you use Path?  I would love to read your comments below.

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the problem with Klout (and other online influence measurement tools)

Earlier this summer I wrote a blog post about the importance of influence. And while I still believe in the idea of Klout and what they are trying (or hoping) to achieve they are still a little way off from a perfect product.  

Don’t forget context

I have come across a number of professionals and agencies who use Klout scores in the creation of influencer programs and strategies.  (Full Disclosure: I am a managing partner and co-founder of a social media and community management communications agency. We haven’t used Klout for our clients.)  And it astounds me that brands pay good money on account of a Klout score with no context.

Here’s what I mean.  What does a Klout score of 40, 76, or 29 (pick any number you want) actually mean?  Nothing in my opinion.  What does matter is context.

Market

What market is a brand targeting? For argument’s sake let’s say that the product is a fluoride-free kids toothpaste.  The brand wants to give away 250 tubes of toothpaste to parents of young children.  The hope is to generate valuable word of mouth buzz to help the toothpaste maker (and their agency) earn some online media mentions.  Does it make sense for the agency of record to work with Klout to identify 250 people with high scores? What if Klout could identify which Klout accounts were parents in a specific target geographic area?  Even if Klout could identify parents who love trying toothpaste and want to use a floride-free brand.

Influence doesn’t end (or begin) online

And herein lies the real problem.  Most parents concerned about floride-free toothpaste are not concerned with their Klout scores.  And this is wildly assuming that these parents are even registered on Klout.

Wait Karim! If these floride-free advocates have high Klout scores won’t that help the toothpaste maker generate valuable online mentions? Maybe.

Influencers

There is greater value, I think, in directly engaging in conversations with these people.  Here’s an idea: Connect directly with a dozen or so popular parent or mommy (even daddy) bloggers.  Find out what their needs are.  Find out what their readers (and community) are interested in. Work with them to create a program that benefits all parties involved: The blogger (or influencer), the blogger’s community, and the client.

During this process you may even find out that the influencer and their community you are engaging with are not interested in the fluoride-free toothpaste. Which allows you to move on to another influencer and engage with them.

Moving forward

The simplicity of measurement tools like Klout is that they tend to make people who work with brands’ communications and marketing programs lazy.  It’s too easy to take a bunch of influencer scores and blast them with messaging.  What’s not as easy, and therefore more rewarding in my opinion, is taking the time to properly engage with potential influencers.  Take the time to deliver a quality product and service to your client.  Don’t take the shortcut.

What is your opinion on Klout?

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WIN a ticket to the Art of Marketing in Toronto

The Art of Marketing is back!  And it’s coming to my hometown of Toronto.

And I’m giving away a ticket to ONE lucky reader.

What is the Art of Marketing?

Building on the success of the SOLD OUT national tour in 2010, this one day conference features five internationally renowned bestselling authors and leaders, who will share an exciting blend of cutting edge thinking and real world experience on today’s most critical marketing issues. Don’t miss out on your chance to gain a competitive advantage and network with over 1,300 of Canada’s most influential marketers.

When:

Monday, March 7th, 2011
9:00AM – 4:30PM

Where:

Metro Toronto Convention Centre
North Building – John Bassett Theatre
255 Front Street West
Toronto, Ontario M5V 2W6

Featured Speakers

Guy Kawasaki – most recently wrote Reality Check.  Co-founder of Alltop.com, founding partner at Garage Technology Ventures and columnist for Open Forum of American Express.  Previously was chief evangelist for Apple.

Jeffrey Hayzlett – Former CMO of Eastman Kodak Company and best-selling author of The Mirror Test.

Gary Vaynerchuk – Business and social media visionary and trailblazer. New York Times Bestselling author of Crush It!

Dr. Sheena Iyengar – Columbia University Business Professor and bestselling author of The Art of Choosing.

Avinash Kaushik – Evangelist for Google Analytics, popular blogger and bestselling author of Web Analytics 2.0 and Web Analytics: An Hour a Day.

The kind folks at The Art of Marketing have given me a ticket to give away to one lucky reader.  To qualify to win all you have to do is leave a comment below on who you would most like to hear and listen to on the March 7th event.  Remember to leave your name and a way to get a hold of you…if you win!

Winner will be announced on March 1st on my Twitter account: @karimkanji (Follow Me!)

Good luck!

5 questions with Puleen Patel

Puleen is best known in Toronto as the man when it comes to Android. According to his LinkedIn profile, he so much more than that.

Puleen is a Software Architect with extensive knowledge dealing with various technologies, tools, methodologies and programming languages.  He’s a business savvy entrepreneur and visionary interested in creating and enhancing processes and software to help businesses and individuals alike. Also an IT Consultant with an extensive knowledge of proprietary and open models of software, infrastructure and application development and deployment.  He spends his waking hours seeking to use technology to achieve good for all of humanity.

What motivates you to do what you do on a daily basis?

To challenge myself on a daily basis to be better, turn my weaknesses into strengths and look for opportunities to empower, engage and enlighten the minds of others and mine own through diverse experiences

If you had 30 seconds to impart your wisdom on a classroom of soon-to-be graduates, what would you say?

Never regret anything that you do, only regret those things that you did not get a chance to complete, but make sure to put them on your list of things to do and conquer them without any fear.

In your opinion, what has been one of the most important technological developments over the past 12 months?

One of the most technological developments in the past 12 months has been the emergence of Mobile Tablet and Handheld devices (iPad, Galaxy, etc.)

If you had a crystal ball, what would you say will be the most important technological development over the next 12 months?

The next 12 months will see innovation that will result in greater mobility and accessibility of information for people at home as well as people in the workforce. Devices with front and back facing cameras will become a norm and more and more conversations will start taking place using mobile and handheld devices.

Who is one of Canada’s tech stars and why?

Michael Geist hands down has been the tech star because he is the one champion who understands and defends Net Neutrality to ensure innovation on the internet takes place as rapidly as it took place back during the industrial revolution.

5 questions with Jay Menard

This may be one of the most “heart” 5 Questions I have done.  By heart, I mean that Jay tells it like it is and that he’s not afraid to let everyone know what’s really important.  I hope you enjoy this one.  
By day, Jay’s the writer/editor for the Canadian arm of an international corporation. By night, he’s a corporate communications/social media consultant, hockey writer, and columnist. Superseding all, however, is the fact that he’s a husband and father of two.

“I believe in honesty and open communication for business, and I try to take advantage of the perspective that having a long history in journalism combined with my corporate writing offers. Of course, the best way to get to know me is to read my work at The M-Dash.

And, yes, I’m fully aware that’s a shameless plug.”

And although the name on his birth certificate says Jason, only his mom still calls him that.

What motivates you to do what you do on a daily basis?

Two forms of love. First off, it’s my love for my family, and as the sole breadwinner (due to an accident that’s left my wife unable to work), I’ve got to show up every day and bring home that paycheque. Let’s be honest — we’d all love to do what we want, when we want, but something’s got to pay that mortgage and put food on the table. And if there’s one thing I insist upon in my writing is honesty.

That said, I truly love to write. I love each and every aspect about writing, whether it’s for corporate interests, for my consulting clients, my freelance reporting work, or on the pair of books I’ve got swirling in my head. There’s something absolutely magical about putting ink onto paper (or pixels onto a screen, as the case may be) and creating a finished product. I find myself endlessly amused by the minutae of writing — a simple turn of phrase or analogy that I create can be immensely rewarding — and that passion for writing keeps me going.

If you had 30 seconds to impart your wisdom on a classroom of soon-to-be graduates, what would you say?

Be honest — in every sense of the word. I firmly believe that the ability to communicate will be the defining skill of the future. However, your readers are becoming increasingly savvy — they can smell when you’re faking it. How do you avoid that? Don’t fake it. Just because everyone can have a FB page for their business, blog, or tweet, doesn’t mean they should.

And be honest in how you approach your job. When I wrote for The Gazette at Western, I treated each and every story with the utmost of respect and all of my attention. It didn’t matter if it was a huge scandal, or a ribbon-cutting ceremony at a new cafeteria — what I was working on was the most important thing of the day. Do you know why? Because to someone out there, it is. That person you’re interviewing takes an immense amount of pride in their job, and the least you can do is respect that. When I became an editor, then editor-in-chief, I tried to impart that to my writers. Even now, in business writing, I treat each and every piece with the utmost of respect. Sure, writing a piece of catalogue copy or a speech on a new product may seem trivial to most, but to someone it’s extremely important — and it deserves your respect.

In your opinion, what has been one of the most important technological developments over the past 12 months?

I think it’s the explosion in hand-held, wireless technology, and its mass acceptance amongst the mainstream public. While the Internet alone made information accessible and eliminated borders, the fact that you can now carry the world in the palm of your hand is incredible. And for all those people sounding the death knell for newspapers, this iTouch, iPad, Android, etc. revolution should put the kibosh on that. Instead, these devices have made it easier for people to access information, so they’re reading more. Their curiosity has been piqued, but you need responsible journalists to provide that information. Yes, there are a billion and one blogs, but for the most part they’re reacting to the news — they still need someone to create it. People may not want to buy a physical paper, but they’ll read their local rag on their tablet. Someone’s got to create that content.

The question remains, how is that content paid for? Of course, monetising the Internet is a question that goes back to my LookSmart editor days…

If you had a crystal ball, what would you say will be the most important technological development over the next 12 months?

I don’t know if it’s considered a development, but rather a trend. I see finding a way to secure information as being a primary focus for the future. Yes, early adopters have embraced the cloud mentality and many have the savvy to secure their data. But success will only be reached when my mom feels comfortable saving her information in the Internet Ether.

Who is one of Canada’s tech stars and why?

Other than Karim Kanji? (Editors Note: That was Jay’s quote, not mine.) I’d like to nominate an old friend of mine, Shuman Ghosemajumder, who recently left his position at Google to work with his wife on the TeachAIDS project. They are committed to using technology to combat this horrendous disease and I believe their cause is one worthy of attention and support. Sure, Shuman doesn’t live in Canada any more, but I know he’s still a Canadian at heart!  http://teachaids.org/team.php

5 “snow day” questions with Ali Ghafour

Here in Toronto, where I live, we are experiencing an historical event.  For   the first time in over 10 years the Toronto District School Board has cancelled all classes for the entire day.  But as you’ve come to expect, we don’t take a day off because of weather at thirdocean.  And if it’s a Wednesday you can always count on another edition of 5 Questions.

Ali Ghafour, of viafoura, is an Internet veteran with over 12 years of web development and design experience.  A University of Toronto grad with a computer science degree coupled with an incontestable understanding of the web has proven to be an absolute asset to the company and its clients trying to navigate the social space.

Ali was on the Canadian National Taekwondo team for five years and competed at three World Championships, as well as the 2007 Pan Am Games. He finished in the Top 4 to be chosen to compete at the 2008 Olympics in Beijing, China.  On his own time, he coaches students who want to become future Olympic champions, teaching them both the physical and mental aspects of sport and how to implement these skills into everyday practices.

What motivates you to do what you do on a daily basis?

Solving a real problem is what motivates me. Working day in and day out on tools that increase user engagement for websites fits in that optimal zone of “challenge vs skill” for me. There are times when your self motivation becomes a little low, but hearing validation and strong interest from the people we present to, recharges the batteries.

If you had 30 seconds to impart your wisdom on a classroom of soon-to-be graduates, what would you say?
Put aside 3 hours one day. In these 3 hours write down 3 things that you remember in the past that made you happy. For me, it was building a toy car with electric motors, drawing from time to time, and sports. It will seem like a bunch of unrelated items, but think hard and find common themes. These will translate to skills that you naturally possess or needs you need fulfilled. For me, it was building things, working on intuitive UI designs, and having a health body and mind.  Whatever you do next in life, make sure that these skills/needs are being fulfilled and success will somehow find its way to you.

In your opinion, what has been one of the most important technological developments over the past 12 months?
The ease of use of video on mobile devices. It is easier to record, speak or show something on a mobile device than it is to type it out. This will create a shift in the way we communicate to others. It will happen slowly at first, by people recording their cats, but this will turn into people recording themselves speaking, or recording events playing infront of them. This was not easy to do before because we never had our cameras ready, but we always have our mobile devices ready.

If you had a crystal ball, what would you say will be the most important technological development over the next 12 months?
Anything that promotes net neutrality (technology or political policy). Having an open communication channel is the only way for truth to proliferate, and it is only through the truth which we can be free, and continue innovations.

Who is one of Canada’s tech stars and why?
Anyone who gets bought by Google had to of been doing something right, so BumpTop comes to mind, but I have not met any of the founders.

mobile money

This past summer I had the glorious opportunity to travel to East Africa for 6 weeks.  I would highly suggest this to anyone who wants to take a break from Canadian life and see how the other side is doing it.

While in Kenya I hooked up with someone I first connected with on Twitter, Soud Hyder.  Soud is a mover and shaker in the technology and innovation space in Kenya.

Recently, Soud wrote an article about a product called M-Pesa which is a mobile money solution that first launched in Kenya.  With his permission, here is that article:

M-Pesa is a mobile money transfer service conceptualized in Kenya by Safaricom/Vodafone and funded in part by the UK government. M-Pesa has since grown exponentially with a user base of over 50% of Kenya’s adult population, throughput of over 11% of the country’s GDP and higher transfer rates than those of Western Union globally. The service has slowly expanded to Tanzania, South Africa and Afghanistan in Vodafone networks. Other operators in the region have also deployed similar services.

If there is anything better than sliced bread for the average Kenyan, it has to be M-Pesa. A money transfer service that proves that endogenous growth of an economy mainly populated by the bottom of the pyramid is possible. All human beings are endowed with certain unique skills which can be monetized in a market oriented world. For Kenyan micro entrepreneurs M-Pesa has been the right lubricant that has catapulted them to be active participants in the economy. Growth in mobile telephony has allowed millions of people in the informal economy to connect and communicate with each other to render products or services. M-Pesa has allowed the same people to receive and send money to each other, thus greatly enhancing the velocity of money moving around the system.

M-Pesa’s success can largely be attributed to its open business model that allows local entrepreneurs and organizations to serve as M-Pesa agents. They pretty much act as rudimentary bankers that exchange hard cash for virtual cash stored in mobile phones. The virtual cash is transferable to all Safaricom subscribers who can withdraw the same as hard cash at any of the over 20,000 agents countrywide. The mobile operator charges a commission for the service, part of which is shared with the agent. An agency model such as the one used by M-Pesa has exponentially expanded the service and has allowed the service to permeate across all sectors of society across the country. A seasoned salesman would say “sell to people how they like to be sold to” and M-Pesa has done exactly that. By partnering with local shopkeepers, entrepreneurs, banks and other formal as well as semi-formal organizations, M-Pesa has piggy backed on established social and business networks to create a service that is very convenient with huge customer satisfaction. The thought of a recipient receiving money hundreds of miles away within five minutes of the transaction being executed creates an air of solid trust in the service. Never before has this been possible in a developing country such as Kenya plagued by challenges in infrastructure development and a relatively under developed financial sector that only served a certain segment of the economy.

The success of the service naturally would attract the likes of micro-finance institutions. Commerical banks have also jumped into the bandwagon creating symbiotic relationships and partnerships with Safaricom. The biggest so far has been with Equity Bank on a product dubbed M-Kesho. This service allows M-Pesa account holders to register for a virtual bank account that enables them to transfer their M-Pesa balances into a virtual bank account that would accrue returns on savings. All this is done without filling up more forms, as the data that already exists with the mobile operator is shared with the bank. These meet all regulatory requirements including KYC rules and regulation of deposit taking institutions as the money is moved to the bank and M-Pesa just facilitates the transfer of money from one point to another. Credit and debit cards may possibly never really work in the developing world, but mobile money certainly is.

what’s the story, morning glory?

This past week I had the chance to finally meet the guys behind StoryGuitars.com.  I’ve known about Ricardo and Ujwal and their unique business for a few months.  But to hear their story was quite interesting.  And to see the relationship musicians have with their instruments is something to behold!

StoryGuitars came out this week at Toronto’s monthly SproutUp held during Small Business Week.

I encourage all of you to check out their website.  Here’s a sneak peek:

[youtube=http://www.youtube.com/watch?v=904FM-nsO2k]

What’s your story?

laughing in the rain

Andy Nulman, the guy in charge of laughter in Canada – he’s actually in charge of the Just for Laughs brand, tweeted this past weekend:

…what do I have to do to make 20,000 stand in the rain for comedy?

Andy was attending a Green Day concert and realized that 20,000 rabid fans were moshing it up in the rain. 

So I thought I’d dedicate this post to Andy.  I hope I can help.  Although I do know that Andy has friends much smarter than I.  So there’s no pressure on me to perform.

First off, I don’t think Green Day ordered rain.  Honestly.  So let’s take rain out of the equation.  The question should be, how do we get 20,000 people to buy tickets to a comedy act/show that will take place outdoors?

Step one.  Hire an act or a number of performers so that selling 20,000 tickets is no problem.  Talent matters.  I’m not a follower of the comedy industry, but I do know that Russell Peters sold out the Air Canada Centre back in 2009.  So find someone who has filled or can fill an arena.

Step two.  Energy.  If Green Day were performing an intimate, unplugged set, maybe their fans would have rebelled and left the show.  No one like’s just standing in the rain.  But singing in the rain and being active can be kinda fun. Especially if it’s summer and a lot of white tops are being worn. You shouldn’t plan for rain but you can at least prepare for it.  Which comedy act get’s people fired up?

Step three.  This is a blog about “marketing in a social age” so here’s a suggestion with this in mind.  Create a collaborative event.  Create an interactive community-driven site where fans can suggest jokes and themes.  Think about a mash-up of Twitter, YouTube and flash mobs.  Allow the talent to participate in this collaboration with their fans.  Can you imagine the electricity in the air as people wait for their “contribution” to be shared?

Andy, these are just some thoughts.  Hope they help at least spark some ingenious ideas on your end.

Anyone else have any other ideas?